Terms of service

Terms and Conditions

Introduction

Welcome to the Matrest store. These Terms and Conditions (“Terms”) apply to the Matrest online store and to all its branches and affiliated websites that refer to these Terms and Conditions.

By visiting the website, the customer confirms their acceptance of the current Terms and Conditions. If you do not agree to them, please do not use the website. The website administrators reserve the right to modify or update any part of these Terms at any time, including additions, changes, or removals. Changes take effect immediately once posted on the website without prior notice. Please review the Terms and Conditions regularly to stay informed of any updates. Continued use of the site after any such changes constitutes full acceptance of those changes.

Terms of Use

Site Usage

To access this site, you must be at least 18 years old or accessing it under the supervision of a parent or legal guardian.

You are granted a non-transferable, revocable license to use the website under these Terms and Conditions for personal shopping purposes only. Commercial use or use on behalf of any third party is strictly prohibited unless explicitly permitted by us in advance. Any violation of these Terms will result in the immediate revocation of the license without prior notice.

The content presented on the website is provided for informational purposes only. Product descriptions and representations are our own.

Certain services and features on the website may require registration. By registering or subscribing to these services, you agree to provide accurate and up-to-date information and to update it promptly in case of changes. You are solely responsible for maintaining the confidentiality of your login credentials and are accountable for all activity under your account. Please notify us immediately of any unauthorized use. We are not liable for any loss or damage resulting from your failure to comply with this section.

By registering, you agree to receive promotional emails from the website. You may opt out at any time by clicking the unsubscribe link at the bottom of any promotional email.

User Submissions

All your submissions to the site — including questions, comments, suggestions, and other input (collectively, “Submissions”) — become our sole and exclusive property and are not returned to you. By submitting such content, you also grant us the right to use your name associated with the comment or submission. You may not use a false email address or impersonate another person. We reserve the right (but are not obligated) to edit or remove any submissions.

Order Approval and Pricing Details

Please note that in some cases, an order may not be approved for various reasons. We reserve the right to reject or cancel any order at any time for any reason. Before approving the order, we may request additional verification, such as a phone number or address.

We aim to provide accurate pricing, but errors may occur — such as incorrect product prices. If a product is listed with an incorrect price, we reserve the right to cancel or refuse the order. In such cases, we may contact you for instructions or cancel the order and notify you accordingly, whether the order has been confirmed or not.

Trademarks and Copyrights

All intellectual property rights (registered or not) related to the website — including but not limited to text, graphics, software, images, video, music, sound, and their arrangement — are owned by us. All website content is also protected under Qatar copyright law and international treaties as a collective work. All rights reserved.

Arbitration

Any disputes, controversies, or claims arising from the interpretation or implementation of these Terms shall be resolved by final arbitration in accordance with the laws of the Qatar. The arbitrator must be legally trained, experienced in IT, and independent of either party.